Under the same "Support" section, look for the option to "Submit a Ticket." You can categorize your issue (e.g., account, shipping, or returns) to ensure it reaches the right department. 3. Social Media Outreach
SHEIN is highly active on social platforms. While they won't process a refund directly through a DM, their social media teams can often escalate a ticket if you aren't getting a response elsewhere. Under the same "Support" section, look for the
If your issue isn't urgent, or you need to provide detailed documentation (like photos of a damaged item), opening a is the way to go. While they won't process a refund directly through
For the quickest resolution, the feature on the SHEIN app or website is your best bet. You will initially be greeted by a bot
You will initially be greeted by a bot. To reach a human agent, type "Contact Agent" or "Live Chat" repeatedly into the message box. 2. Submitting a Support Ticket
SHEIN typically responds to these tickets within 24 hours .
If you are contacting them for a return, remember that items must generally be in their original packaging with tags attached. You can find full details on the Returns & Refunds Policy page .