come with a from Sony.
: Using your GSP for a replacement typically fulfills that specific contract. You may need to purchase a new protection plan for the replacement controller. 2. Sony Manufacturer Warranty DualShock 4 controllers
: The item must be in "like-new" condition with all original packaging for a full refund. Quick Summary Table Manufacturer Warranty Geek Squad Protection Duration Typically 2 Years Accidental Damage Stick Drift Often excluded (wear/tear) Claim Method Mail-in to Sony In-store at Best Buy Required Proof of purchase Phone number or Account
Visit the PlayStation Repairs site to get a return authorization.
If you purchased an optional protection plan (typically 2 years for about $19.99), the process is generally faster and covers more issues.