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: A recurring complaint is that wait times can be excessive. Some users reported that having an appointment did not prevent long delays.

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: Experiences with the management and staff range from "very nice" to "unhelpful and disrespectful". Recent reviews from April 2026 highlight staff members like Hamza and Parta as being excellent workers. : A recurring complaint is that wait times can be excessive

“TO GET SOMEONE TO HELP US, IT TOOK A LONG TIME WE WAITED AND WAITED, BUT ONCE THEY HELPED US IT WAS PRETTY SMOOTH AND PICKED THE APPLIANCE WE NEEDED.” Angie's List best buy union city geek squad