Buyer Won't Return Item [HOT]

: Generally, you are not obligated to issue a refund until you receive the item back in its original condition.

: Reiterate that the refund is still available once the item is tracked as returned. Expert Perspectives buyer won't return item

“Seller for 20+ years here—don't accept this till the fat lady sings, so to speak. I've had negative feedback removed after a call to eBay rather than using mail or the auto system.” Reddit · r/eBaySellers · 2 months ago : Generally, you are not obligated to issue

Buyers have 3 days to accept or request a return; no returns for fit. Poshmark handles the customer service and tax distribution. I've had negative feedback removed after a call

: Clearly mention that you offered a full refund upon the return of the item and provided a prepaid shipping label (if applicable).

: Start with a professional tone, avoiding defensiveness.

Review removal is possible if it violates community guidelines.