If you see a "lock" icon on the game, go to Settings > Account Management > Restore Licenses .
If the game isn't appearing in your main dashboard after purchase or download:
Required for the initial update and for the Blackout battle royale mode. Troubleshooting Common Issues
Buy the game directly from the PlayStation Store on your console. Once purchased, it will appear in your Library under Purchased .
If you previously claimed Black Ops 4 during its free month (July 2021), it remains in your library. You can redownload it as long as you have an active PS Plus subscription .