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"ISO 9001:2000 Quality Management System Design" by Jay J. Schlickman details the transition toward a process approach focused on management responsibility, resource management, product realization, and measurement, replacing the rigid 1994 standard . The framework outlines six mandatory procedures—document control, record control, internal audit, nonconforming product, corrective action, and preventive action—using the PDCA (Plan-Do-Check-Act) cycle . Note that this standard is obsolete, having been superseded by ISO 9001:2008 and the current 2015 standard, which emphasizes risk-based thinking . Review the text at Internet Archive . ISO 9001:2000 - Quality management systems — Requirements
