In a business context, this "difference" is found by —studying how the best performers in a field structure their thoughts, language, and actions to achieve what others cannot. Neuro : How we filter the world through our five senses. Linguistic : How we interpret experiences through language.
Sue Knight’s work highlights specific areas where these small shifts create massive impacts: NLP At Work: The Difference that Makes the Diff...
The phrase "" is the central philosophy of Sue Knight’s bestseller, NLP at Work . Originally coined by anthropologist Gregory Bateson, the concept suggests that excellence is not about working harder, but about identifying the specific, often subtle, mental shifts or behaviors that lead to exceptional results. Core Philosophy: The Essence of Excellence In a business context, this "difference" is found
: The internal "scripts" or habits we develop to make sense of our world. Detailed Case Study: Transforming Workplace Conflict Sue Knight’s work highlights specific areas where these
According to accounts of NLP in the workplace , a project manager (we'll call her "Sarah") was struggling with a high-stakes construction project where communication had completely broken down between stakeholders.
: Sarah stopped focusing on the content of the arguments and started modeling the structure of the conflict.
